Reviews for North East Auto Services in Gateshead

I cannot recommend this garage highly enough. My situation was a bit of a nightmare: I was told by the police that I needed an MOT (not just sign-off by garage to say plates had been changed) because they deemed my number plates "illegal."

When I took the car in, the team here could have easily just performed the MOT and taken my money. Instead, they showed incredible integrity. They assured me that an MOT wasn't actually required for that specific issue, provided me with a printout of the official government guidance to prove it, and even signed it for me.

Unfortunately, the police wouldn't back down and insisted on the MOT anyway, despite it not being the correct procedure. When I returned to the garage, the staff were incredibly sympathetic to the runaround I was getting. They didn't make me wait or feel like a nuisance; they sorted me out quickly and professionally to help me get the paperwork finalized.

It’s rare to find a business that puts honesty and customer care above a quick profit. Top-tier people and top-tier service. If you want a garage you can actually trust, this is the place.